FREQUENTLY ASKED QUESTIONS

We ship worldwide. Processing can take 1 to 2 business days, and then one of our delivery partners will get the item to you. You’ll get a shipment notification email with a tracking number once your parcel leaves us. New Zealand & Australia Standard Shipping: 3 - 10 Business Days  Express Shipping: 1 - 3 Business Days Rest of the World Standard Shipping: 7-14 Business Days

Express Shipping: 1 - 3 Business Days

Taxes and duties are not included. You are responsible for any fees on arrival to your country, if any. Please check with your local customs of any importation fees first.

Your tracking number may be delayed 1-2 days from the time that your parcel leaves us. If your tracking number isn’t updating or working at all after that time period, feel free to email us at hello@onestonebeauty.com

Your One Stone Beauty Fridge will plug into Australian and New Zealand power outlets. For international orders, you can purchase your own international adaptor.

We will provide a refund or replacement for faulty products upon the item being sent back to us and inspected, or photographic evidence provided of the fault. Unfortunately, we do not provide refunds on change of mind purchases. Please email your refund or replacement request to hello@onestonebeauty.com

Contact us via email at hello@onestonebeauty.com